How To Build A Team + Create A Positive Culture (Episode 19)

Have you ever walked into a salon and felt the buzz of a positive culture?

Today, Yovanka Loria and Kirsten Harris sit down to explore team building and cultivating a positive culture within a salon business.

They discuss the necessity of establishing your culture before expanding your team. They encourage setting a clear vision, outlining values, and morals that lay the foundation for the desired workplace environment. Sharing personal experiences, they touch on the challenges leaders face. They explore the pitfalls of trying to be overly friendly, and the complexities of entitlement and work ethic influenced by different cultural backgrounds.

Remember the last time you faced a tough call as a leader?

It's like walking a tightrope between being supportive and cultivating accountability.

As Yovanka and Kirsten reveal how to integrate the company's ethos into all business facets, from contracts to coffee breaks, learn how, as a leader, you can align and inspire your team and nurture a harmonious yet high-performing salon environment.

Finally, Yovanka and Kirsten get real about the sensitivity of personal issues impacting work performance. They explore the increasing role of mental health awareness, and the absolute necessity of learning the right approach to feedback and personal issues that can lead to growth, dodge toxicity, and foster a supportive and open atmosphere.

The conversation in episode 19 covers strategies for handling challenging clients and maintaining a positive salon culture, that withstands the pressure of peak seasons and pandemics alike.