Privacy Policy

1. Introduction

‘Personal information’ is data that we receive which identifies you or could reasonably be used to identify you. This may, for example, include your name, contact information, image and/or digital identifiers relating to you (we explain more about what these are below under the heading ‘Cookies and other technologies’). This policy explains how we collect, handle, use and disclose personal information. We respect your privacy and take steps to safeguard your personal information. We are committed to complying with all applicable privacy laws and to being open and transparent about our information handling practices.

2. Who We Are and Contact Information

This policy applies in respect of both:

• Yovanka Loria Salon Pty Ltd ACN 641 327 264; and
• Yovanka Loria Extensions Pty Ltd ACN 641 327 273.

These entities are related body corporates which both collect, handle, use and disclose personal information. When used in this policy, ‘we’ or ‘us’ means both Yovanka Loria Salon Pty Limited ACN 641 327 264 and Yovanka Loria Extensions Pty Ltd ACN 641 327 273. For questions, please contact us via the “Contact Us” section of our website or at: Phone: 0422 162 415 (Monday to Friday 9:00am – 5:30 pm ACST, excluding public holidays) Email: info@yovankaloria.com.au Mail: 349 Tapleys Hill Road, Seaton SA 5023  

3. Information We Collect and Why

We collect information in person at our salon, via our Website, through telephone contact and through social media. Contact Information: The information we collect includes your name, address, contact details and birth date. This information helps us manage your appointments, communicate effectively and provide you with a personalised experience. Visual Data: We may also collect footage or images of you and information about your hairstyle, characteristics and preferences. Gift Voucher Details: Where a gift voucher is purchased, in addition to the name and contact details of the purchaser, we may also collect the name and contact details of the recipient of the gift voucher in order to send the gift voucher to the recipient. Payment Information: In respect of payments, we collect debit or credit card details solely to transfer them securely to our payment processor; we do not retain card details. We only retain records of payment confirmation or outstanding balances. Other types of personal information we collect may include, but are not limited to: Competition and Promotion Entries: Details of entrants in any competitions or promotions, whether run by Yovanka Loria Extensions or our business partners. Employment Applicants: Information provided by applicants seeking employment with us. Digital Identifiers and Usage Data: Information related to your interactions with our website and social media, including cookies and IP addresses. Marketing Data: For users who have consented, we collect data for personalised marketing, which may include purchase history, preferences and engagement with communications. Customer Feedback and Post-Service Surveys: Information and responses from clients used to improve our services and customer satisfaction. In addition to the above, we may collect data for other purposes directly communicated to you at the time of collection. If you do not provide certain requested personal information, we may be unable to deliver specific products or services.  

4. Digital Marketing and SMS Terms of Service

Yovanka Loria Extensions is dedicated to respecting your choices regarding digital marketing. By providing your contact information and opting in, you consent to receive communications from us. Your consent is voluntary, and you may opt out anytime.

4.1 Consent to Receive Digital and SMS Marketing Communications

When you opt into our email or SMS marketing services, you agree to receive marketing messages, which may include promotions, special offers, and cart reminders. These messages may be sent through an automated system to the mobile number you provided.

• Email Communications: You may unsubscribe from our email communications at any time by clicking the “unsubscribe” link included in each email.
• SMS Communications: To opt out of SMS marketing, reply STOP to any message from us or contact us directly at info@yovankaloria.com.au.

Your consent is not a condition of purchase, and participation in these programs is voluntary.

4.2 Data Use for Marketing Personalization

To create a personalized experience, we may collect data regarding your browsing behavior, purchase history, and interactions with our emails or SMS messages. This data is processed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.  

5. Mobile SMS Terms of Service

Yovanka Loria Extensions operates an SMS messaging service (“Service”). By opting in, you agree to the terms and conditions below. We reserve the right to modify or cancel the Service without notice. Continued use of the Service indicates acceptance of any changes.

• Message Frequency and Fees: Message frequency may vary. Standard carrier message and data rates may apply. Please check your mobile plan for details.
• Opt-Out: You may opt out by replying STOP to any message or contacting us directly at info@yovankaloria.com.au. A one-time confirmation message will be sent to confirm your opt-out.
• Help and Support: For assistance, reply HELP to any message or email us at info@yovankaloria.com.au.
• Liability: We are not liable for any failed, delayed, or misdirected delivery of SMS messages.

6. Cookies and Tracking Technologies

We may collect information relating to your web activity when you access and browse our Website. In particular, we may collect information using cookies, and similar technologies, designed to provide information to help us improve the use of our Website and to better tailor the content we provide. A cookie is a text file containing small amounts of information which is downloaded to your device when you access a website. This information may include your IP address, information and actions taken on the site including details about when you accessed the site. The text file is then sent back to our server each time your browser requests a page from the server. Information generated by the cookie about the use of our Website may be transferred to, and stored by, a web analytics service, which may be based overseas, that we use to help use improve our online services. This enables us to provide a better website visitor experience by loading the site so that it reflects your personal preferences as previously indicated last time you browsed. Some cookies also help with ensuring the functionality of the website. Additionally, emails we send to you may use technology that allows us to understand the time and date that an email was opened and whether any links within the email were clicked. Compiling this information allows us to conduct statistical analysis to better understand how effective our electronic marketing campaigns are and customise our advertising services based on the results. You can disable some of this technology by turning images ‘off’ in your email client (i.e. Outlook) and you can opt-out of receiving emails from us by sending us an email at info@yovankaloria.com.au The types of cookies we may use are set out below. You can configure your web browser to reject and delete cookies but this may limit the functionality of the Website so that it does not operate properly. Analytical and Performance cookies We may use website analytics service providers, such as Google analytics, that use cookies to analyse our Website traffic. These analytics service providers collect information and statistics about the Website, including by counting the number of visitors and tracking how visitors use the site. This type of analysis helps us make our Website more effective to use, for example by improving how easy it is for visitors to find what they are looking for on the Website or fixing any issues users have with the Website. Information supplied by analysis cookies helps us to understand how our visitors use our Websites in order to improve the user experience. Functionality Cookies We may use functional cookies that record the choices you have made on our Websites so that we can continue to provide you with information you are interested in during that visit and any subsequent visits. This allows us to provide content that is tailored and relevant, and to improve the Website experience for our Website users. Necessary Cookies We also use cookies that are necessary for our Websites to operate and load properly. You can set your web browser to block these cookies but without these cookies you may not be able to move around the Website and use its features. How we collect personal information We collect personal information in a variety of ways, including (but not limited to):

• directly from individuals such as when you make an appointment or attend at our salon
• through our social media pages and from social media sites when you like our posts or page
• from third parties who may order products or services from us on your behalf
• from third parties that provide us with marketing; market research; and marketing and web analytics services
• where you send us an email or ‘contact us’ message or make a written enquiry with us
• when you call us to make enquiries

Storage and security of personal information We take the security of the personal information we hold seriously and handle personal information sensitively and in accordance with applicable privacy laws. We take reasonable steps to protect the personal information we hold from misuse, interference and loss; and from unauthorised access, modification or disclosure. These steps include using electronic and physical security measures, including:

• storing personal information on networks consistent with industry standards; and
• restricting access to personal information to employees, contractors and agents who need to know the information to process it for us

How long do we keep your personal information If we no longer need the personal information we hold about you, we take steps to delete, destroy or de-identify that information. We retain personal information in order to provide you with, or inform you about, our products and services. It may also be necessary for us to retain personal information to comply with our legal obligations; or for insurance or audit purposes. How we use your personal information and for what purposes To provide you with our products and services We use personal information in order to provide products and services to you. As part of providing products and services to you we may use your personal information to:

• Make a reservation for you at our salon
• Order products for you from our suppliers
• Respond to your enquiries
• Subscribe you to our email list
• Send you marketing material
• Enter you into one of our competitions
• Confirm your payment for products or services
• Provide you with a gift voucher or process your request for a gift voucher for someone else

For Marketing We also use personal information to market and promote our products and services, including to:

• contact you about special offers or promotions we think may be of interest to you (where we have a legal basis to process your information in this way); and
• conduct marketing and web tracking analysis.

Sharing and on Social Media If you click on a link to a social media site or post from our Website, or click on a link to our Website from our social media pages, we may share your personal information (including user name, profile picture, likes and posts) with the social media service provider, other users and your friends or followers. If you do not want your personal information shared in this way, you can choose not to connect via your social media profile with our Website, or configure your web browser to block cookies (which may affect the functionality of some features on the Website). If you like, comment or share information from our Website, or one of our social media pages, using your social media account, that personal information will be subject to the Privacy Policy of the social media site. To Meet our Legal Obligations We may also use personal information for the purpose of:

• complying with any applicable laws (for example any obligations we may have under legislation)
• to fulfil our obligations under contracts with you or third parties
• where necessary to protect our rights or the rights of others, including for fraud or risk management purposes
• to comply with requests from government authorities

Other Purposes We may use your personal information for other reasons which we will explain when we collect it, or for reasons that you have consented to us using the information. We will only use your personal information in accordance with applicable privacy and data protection laws.

7. Data Security

We employ industry-standard security measures to protect your personal information from misuse, loss, and unauthorised access. However, no system is completely secure. We retain personal data only as long as necessary to provide our services or as required by law.  

8. User Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth), you have the right to:

• Access and Correct Your Data: Request access to or correction of your personal data.
• Withdraw Consent: Opt out of marketing communications or withdraw consent for data processing.
• Request Deletion: Request deletion of data where it is no longer required for our services.

To exercise any of these rights, please contact us at info@yovankaloria.com.au.  

9. Compliance with Australian Privacy Laws

This policy is governed by Australian laws, including the Privacy Act and the Australian Privacy Principles, which guide how we collect, store, and manage your data. Any disputes arising from this policy will be resolved in Adelaide, South Australia.  

10. Disclosure of Personal Information

We may disclose personal information in a number of ways, including to:

• Contractors, suppliers or agents we have engaged to provide products or services to us (for example marketing agencies, distributors or marketing analytics service providers)
• Our Business Partners where we have collected your information in relation to a jointly offered promotion, product or service
• Payment service providers when you make a payment in person at our salon or via our Website

We may also disclose personal information in order to comply with legal obligations or where necessary to protect our rights or the rights of others, including for fraud or risk management purposes. Related Body Corporates We may also disclose personal information to our related body corporates to provide products or services to you. Business Partners We may partner with third parties to conduct joint promotions or competitions or offer joint products and services. If you provide us with personal information in relation to the promotion, competition, product or service we are jointly providing with a Business Partner we may share your information with that Business Partner. We will inform you that we do this at the time we collect your personal information and you will be given a choice about whether or not this occurs. Overseas disclosures The third parties we disclose information to may be based in Australia or overseas. Links to external websites or services Our electronic messages or online services may contain links to other websites. We are not responsible for the handling of your personal information by those websites and recommend you review the Privacy Policy of those websites. How to unsubscribe ‘opt-out’ or withdraw consent You may unsubscribe or opt-out of receiving marketing communications from us by:

• Clicking on an ‘unsubscribe’ link in any electronic messages you receive from us
• Contacting us using the details in the ‘Contact Details’ section of this privacy policy

Sometimes, in order to handle your personal information, we may seek your consent, including to collect your data. You can request to withdraw this consent at any time by contacting us via our Contact Details. How you can access the personal information we hold about you You can request access to the personal information we hold about you by contacting us using the details in the ‘Contact Details’ section of this Privacy Policy. We may need to verify your identity to provide access How to update, correct or delete your personal information You can request to update or correct personal information we hold about you which you believe is inaccurate or out of date. You can also ask that we delete some or all of your personal information in certain circumstances (e.g. where the data is no longer necessary to provide you with products or services). In order to make any requests relating to your personal information please contact us using the details in the ‘Contact Details’ section of this Privacy Policy. How to make a privacy complaint If you have any concerns about our information handling practices you can contact us using the details in the ‘Contact Details’ section of this Privacy so that we can try and resolve the issue quickly and directly. If we are unable to resolve your privacy complaint, you may contact the Office of the Australian Information Commissioner at: GPO Box 5218, Sydney NSW, 2001, www.oaic.gov.au (telephone 1300 363 992)

11. Policy Updates

We review our privacy practices regularly to align with changing laws and best practices. Any significant changes to our Privacy Policy will be posted on this page with an updated effective date. In some cases, we may notify you via email or a pop-up on our website. Continued use of our services signifies acceptance of these changes.  

12. Contact Details

For questions or concerns regarding our Privacy Policy or how we handle your personal information, contact us at: Email: info@yovankaloria.com.au Phone: Call us on 0422 162 415 ( 9:30am - 5:30pm ACST Monday-Friday) *excluding public holidays Address:  349 Tapleys Hill Road, Seaton SA 5023   Defined Terms “Business Partners” means a third party that we collaborate with to offer joint promotions, products or services. “related body corporate” has the meaning given to that term in the Corporations Act 2001 (Cth) “Website” means the website: yovankaloria.com.au