Feedback Secrets: Strengthening Communication. The CEO's behind the microphones of The CEO Stylist Podcast, Yovanka and Kirsten, dive into the intricate world of feedback in client-salon relationships in their latest episode (episode 9). This blog post will recap the key takeaways from Episode 9, covering everything from interpreting and managing feedback to setting boundaries, protecting teams, and creating a positive work culture. If you have ever received feedback that left you feeling uneasy, misunderstood, or disrespected, this might be the perfect episode for you...

In the initial minutes of the episode, Yovanka and Kirsten emphasise the importance of feedback in client-salon relationships. Drawing from their personal experiences, they shed light on the fear clients may have in providing feedback. The hosts stress the need for businesses to encourage concise, clear, and respectful feedback, considering the passionate individuals behind every salon.

Setting boundaries takes centre stage as Yovanka and Kirsten address managing clients in challenging emotional states. The duo explores ways to protect salon teams when faced with negative feedback, promoting a culture of growth and development in response to criticism. They share valuable insights on investing in client acquisition and navigating situations where a client may not align with the business.

Feedback becomes a cornerstone for growth and progress in business, and Yovanka and Kirsten delve into its critical role. They discuss how delivering feedback effectively can encourage collaboration and open lines of communication within a team. Drawing from their managerial experiences, the hosts stress the importance of developing a 'feedback muscle' for professional development.

The episode takes an intriguing turn as Yovanka and Kirsten introduce the "Sh*t Sandwich Method" of giving feedback. This approach focuses on actions rather than individuals and promotes collaborative problem-solving. Yovanka and Kirsten guide listeners on navigating situations where feedback might not be well-received and highlight the central role of communication in all relationships, both personal and professional.

The power of setting boundaries in both professional and personal relationships takes centre stage in this segment. Yovanka and Kirsten emphasise the significance of honest and respectful feedback, sharing personal experiences of being open and honest with friends and clients. The 'Sh*t Sandwich Method' resurfaces as a key tool for giving feedback effectively.

The challenges and triumphs of hiring individuals for tasks beyond one's expertise come under scrutiny. Yovanka and Kirsten stress the importance of leadership, setting expectations, a robust onboarding process, and understanding the company's mission and vision. The duo wraps up the episode with a book recommendation, suggesting "Dare to Lead" by Brene Brown to guide listeners on their leadership path.

In a world where feedback can be daunting, Yovanka and Kirsten empower you to navigate the challenges within client-salon relationships. The episode invites listeners to embrace a culture of open communication, setting boundaries, and fostering growth through feedback.

Connect with Yovanka and Kirsten on Instagram: @theceostylistpodcast
Yovanka Loria @yovankaloria / @yovankaloriaextensions
Kirsten Harris @bdbgroup.aus

Listen to Episode 9 on Spotify Here…
(Launches on Tuesday, December 12th at 5am AEST)

Listen to Episode 9 on Apple Podcasts Here…
(Launches on Tuesday, December 12th at 5am AEST)